iWoWSoft AFTER-SALES SUPPORT - Always There For You
HRMS is a long term investment, which is why you need a cost-effective and reliable after-sales support service. You want to be able to turn to someone when you have questions or should you run into any problems, and you want the issues to be addressed quickly.
iWoW Support, our online helpdesk, is on hand to record your concerns 24 hours a day, 7 days a week. Unlike support offered to you via phone or email, an online helpdesk issues you with a ticket number, which enables you to track and trace an issue. For companies practicing ISO quality standards, traceability is an important criterion.
Just submit a ticket at iWoW Support and our team will attend to your issues within one Business Day. Once the issues have been resolved, our team will give you a follow up call or email, so you'll know that the system is working optimally.
To assist you on a day-to-day basis, iWoWSoft HRMS comes equipped with an online Help File System, which is a user guide for admin users, employees and managers. Accessible at any time and from anywhere, Help File offers practical tips on how to get started and introduces you to system features, key functions and commands. It will also guide you in performing common tasks and provides answers to frequently asked questions.
FEATURES OF iWoWSoft AFTER-SALES SUPPORT
Our comprehensive After-Sales Support comprises of the following services and features:
An Online Help Desk that is monitored 24 hours a day, 7 days a week.
Monitored Email Support that is always on hand to receive your concerns.
A designated Implementation & Support Team, ready to address your issues.
A Plan or Emergency On-Site Support Team, which is available at extra cost.
Application: We will attend to all support requests within 24 hours, or one working day.
Technical: We endeavor to solve all technical issues within 48 hours, or two working days. In the event that the technical issue cannot be addressed within 48 hours, we will update you with a progress report every 48 hours, until the issue is completely resolved.
In the past, if you required customer service, you had to either visit a company or make a telephone call. Today, however, online customer service has given customers a more convenient method of accessing a range of services. Our Online Support service program provides unlimited remote diagnosis, which means we are able to identify and fix all your problems quickly and in real time from a distance.
Support quality is determined by SPEED, not by DISTANCE. No matter where your location is as long as you are able to access to internet then we are able to diagnose and resolve your issues remotely. iWoWSoft provides you with quality, fast and efficient support. We believe speed equals to quality.
iWoWSoft’s Intuitive Technology