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Level of Support

 

 

 

Great solutions demand great support. Most of us however face more inferior support some point in life. To name a few:

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  • Support phone always engaged.

  • Slow response on issue we raised.

  • Users spend more time to explain and trained the untrained/inexperienced support agents.

  • Worst yet, Issues always leave unattended.

  • No way to reach the management for feedback.

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We believe an enterprise grade HRMS solutions shall never end after the purchase. Clients deserve a better support service. iWoWSoft is striving very hard to offer our trained admin users an unrivaled support experiences in the market. 

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Professional Trained Support Agents

  • Well trained support agents to handle your issues.

  • Professional reply.

  • Constant follow up until issues resolved.

  • Friendly and helpful support.

24x7 e-Support Portal

  • Clients can always log issues through our e-Support Portal.

  • The portal works 24x7.

  • Unlimited tickets log through our e-Support portal.

  • View the history of tickets logged.

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You will always be served

  • Daily tickets monitoring.

  • No unattended tickets.

  • Call back can be arranged in case of emergency.

  • Tickets will be reviewed by senior regularly.

Response within SLA (Service Level Agreement)
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  • Transparant SLA.

  • SLA violation monitoring.

  • Fast response time.

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Knowledge Base for Client

  • Online user guides.

  • knowledge base for common settings and use cases.

  • Auto search result suggestions.

  • FAQ.

Direct Feedback to the Management

  • Clients can directly feedback to the management in the event the support is not up to the expectation

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