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Level of Support

Professional Trained Support Agents

  • Well trained support agents to handle your issues.

  • Professional reply.

  • Constant follow up until issues resolved.

  • Friendly and helpful support.

​24x7 e-Support Portal

  • Clients can always log issues through our e-Support Portal.

  • The portal works 24x7.

  • Unlimited tickets log through our e-Support portal.

  • View the history of tickets logged.

You will always be served

  • Daily tickets monitoring.

  • No unattended tickets.

  • Call me back policy.

  • Tickets will be reviewed by senior regularly.

Knowledge Base for Client

  • Online user guides.

  • Knowledge base for common settings and use cases.

  • Auto search result suggestions.

  • FAQ.

Direct Feedback to the Management

  • Clients can directly feedback to the management in the event the support is not up to the expectation

Response within SLA (Service Level Agreement)

  • Transparant SLA.

  • SLA violation monitoring.

  • Fast response time.

Transform Your HRMS,
Transform Your Workforce

Contact us and request a free demo today!

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