

Level of Support
Great solutions demand great support. Most of us however face more inferior support some point in life. To name a few:
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Support phone always engaged.
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Slow response on issue we raised.
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Users spend more time to explain and trained the untrained/inexperienced support agents.
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Worst yet, Issues always leave unattended.
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No way to reach the management for feedback.
We believe an enterprise grade HRMS solutions shall never end after the purchase. Clients deserve a better support service. iWoWSoft is striving very hard to offer our trained admin users an unrivaled support experiences in the market.

Professional Trained Support Agents
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Well trained support agents to handle your issues.
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Professional reply.
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Constant follow up until issues resolved.
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Friendly and helpful support.
24x7 e-Support Portal
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Clients can always log issues through our e-Support Portal.
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The portal works 24x7.
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Unlimited tickets log through our e-Support portal.
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View the history of tickets logged.
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You will always be served
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Daily tickets monitoring.
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No unattended tickets.
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Call back can be arranged in case of emergency.
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Tickets will be reviewed by senior regularly.
Response within SLA (Service Level Agreement)

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Transparant SLA.
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SLA violation monitoring.
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Fast response time.

Knowledge Base for Client
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Online user guides.
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knowledge base for common settings and use cases.
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Auto search result suggestions.
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FAQ.
Direct Feedback to the Management
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Clients can directly feedback to the management in the event the support is not up to the expectation
