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Daily Ticket Monitoring
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Monitor overdue tickets.
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Ensure no unattended tickets.
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Check on SLA violation.
Server Health Check Monitoring
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iWoWHRMS health check.
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Capacity provisioning.
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CPU, Disk I/O and RAM utilization monitoring.
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Disk failure checking.
Remote Access Monitoring
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Regular monitoring on suspicious remote access.
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Random page access checking.
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Random system access checking.
Backup file monitoring
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Ensure database backup are performed as planned.
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Ensure documents are backup as planned.
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Ensure multiple backup copies available.
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Restoration test.
Project Monitoring
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Weekly Project status monitoring.
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Monthly project summary update.
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Project risks management.
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Timeline monitoring.
Vulnerability Monitoring
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Weekly Web Vulnerability Scanning.
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Biannual thorough scanning.
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Ensure patched available if vulnerability found.
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Regular Threat activities monitoring.
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